According to Olivia, what are the TWO main benefits of buying ferry tickets in advance?
A guaranteed boarding at busy times B free meals on the crossing C access to a wider range of ticket types D ability to change destination without fees E lower prices on selected sailings
Questions 13 and 14
Choose TWO letters, A–E
Which TWO problems does Olivia say can happen if passengers buy tickets on the day?
A longer check-in procedures B limited space for vehicles C higher risk of seasickness D fewer departure times available E restrictions on luggage weight
Questions 15–20
Choose SIX answers from the box and write the correct letter, A–H, next to Questions 15–20
Information
A includes priority boarding B can be refunded in full C best value for return journeys D allows free date changes E includes a reserved seat F only available online G gives a discount for students H includes one checked bag
Ticket options
15 Saver fare 16 Flexi fare 17 Family pass 18 Vehicle add-on 19 Day rover 20 Cabin upgrade
Keys
11 C 12 E 13 B 14 D 15 F 16 D 17 C 18 A 19 B 20 E
Transcript
Part 2: You will hear a talk by Olivia Grant from Harbourline Ferries about choosing the right ferry ticket, especially for busy travel periods.
Hello everyone. I am Olivia Grant, and I work on the customer advice desk at Harbourline Ferries. In the next few minutes I will explain how to choose the right ticket, especially if you are travelling at weekends or during school holidays.
First, why book in advance? The biggest benefit is price. On certain sailings, especially early morning and late evening, advance fares can be significantly cheaper than the walk up price. The second advantage is choice. When you book ahead, you can see a wider range of ticket types, including discounted bundles and special passes that are not offered at the terminal.
Now, what can go wrong if you buy on the day? The most common issue is availability for vehicles. Even when there are plenty of foot passenger places, the car deck can fill up quickly, and the next sailing with space might be hours later. A second problem is that you may have fewer departure times to choose from, because popular crossings sell out first and only the less convenient ones remain.
Let us look at specific ticket options. Our Saver fare is the cheapest, but it comes with conditions. It is only available online, and it is linked to a particular sailing. If you want more freedom, consider the Flexi fare. This ticket allows free date changes, so you can move to a different day if your plans change, as long as you do it before check in closes.
For groups, the Family pass can be excellent value. It is designed for two adults travelling with up to three children, and it is best value for return journeys, because the discount applies across both legs when you book them together.
If you are bringing a car, you will need the Vehicle add on. It does not include passengers by itself, but it does give you priority boarding, which helps when there are long queues at the ramp.
Some travellers want to hop between islands. In that case, the Day rover is useful. It is a ticket that lets you take multiple crossings in one day, and it can be refunded in full if weather forces cancellations across the route.
Finally, for longer crossings, you might prefer a quiet space. The Cabin upgrade is optional, and it includes a reserved seat inside a shared cabin area, which is especially popular with older travellers and anyone who wants to rest.
Before you pay, take a moment to read the conditions for the ticket you choose. Some fares are tied to one sailing, while others are more flexible, so check the date and time on your confirmation. If you are travelling with a vehicle, arrive at the terminal early enough for check in and follow staff directions to the correct lane. Keep your booking reference handy, either on your phone or printed, at the ramp entrance.
So, to summarise, book ahead if you can, choose Saver for cost, Flexi for flexibility, and add the extras that match your journey.
