Part 1: Vinyl Record Cleaning

Questions 1–10

Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.

VINYL RECORD CLEANING SERVICE

The service focuses on safe handling and improving sound quality.

• The customer will choose the [1] __________ cleaning option.
• First, records are checked using a [2] __________.

Staff

• Technicians wear [3] __________ shirts.
• A [4] __________ is required and training is given.

Process

• Customers can watch during a [5] __________ session.
• Records are dried in a [6] __________ cabinet.

What to bring

• records in sleeves (no plastic covers)
• a [7] __________ list (valuable titles)
• a [8] __________ box or bag

Collection

• Records will be ready on [9] __________.

Cost

• The service costs [10] £__________ per record.

Keys

1 ultrasonic
2 lamp
3 grey
4 reference
5 viewing
6 filtered
7 priority
8 sturdy
9 Monday
10 3

Transcript

Part 1: You will hear a customer phoning a record shop about a vinyl record cleaning service.

RECEPTIONIST: Hello, SoundVault Records, cleaning desk. How can I help?
CUSTOMER: Hi. I’m calling to ask about getting some vinyl records cleaned.
RECEPTIONIST: Certainly. We offer two options. Manual cleaning is for light dust, and ultrasonic cleaning is for deeper dirt. How many records are you thinking of?
CUSTOMER: Around twenty-five, and some are pretty grimy.
RECEPTIONIST: In that case the ultrasonic option is usually best.
CUSTOMER: Okay, ultrasonic. I’ve never used a professional cleaning service before, so I’m a bit unfamiliar with the process. What exactly happens when I bring them in?
RECEPTIONIST: First we check each record under a strong lamp to spot scratches and any label damage.
CUSTOMER: Right. And who does the work?
RECEPTIONIST: We have three technicians. They’re easy to identify because they wear grey shirts.
CUSTOMER: Good to know. Do they need any special qualifications?
RECEPTIONIST: Yes. Anyone working in the cleaning room must provide a reference, and we give full training on safe handling.
CUSTOMER: Great. Is it quick?
RECEPTIONIST: We keep batches small, rather than piling everything in at once. While we set up the machine, customers usually have a short viewing session so they can ask questions about specific records.
CUSTOMER: Nice. And after washing, how do you dry them?
RECEPTIONIST: They go into a filtered drying cabinet so dust doesn’t settle back on the surface.
CUSTOMER: Sounds professional. Anything I should bring?
RECEPTIONIST: Please bring the records in their sleeves, but remove plastic outer covers. Also, if any titles are valuable, bring a priority list so we can handle those first.
CUSTOMER: Okay. Should I label anything?
RECEPTIONIST: That’s optional. We will still count the total and confirm it with you at drop-off.
CUSTOMER: Good. I just want to make sure nothing gets mixed up.
RECEPTIONIST: We understand. We keep your batch together and log it under your name. If any sleeves are torn or handwritten, mention it and we will note it carefully.
CUSTOMER: Great.
RECEPTIONIST: And bring a sturdy box or bag, something firm that won’t bend.
CUSTOMER: No problem. When can I pick them up?
RECEPTIONIST: Standard turnaround is two working days, so if you drop them off on Thursday, they’ll be ready on Monday.
CUSTOMER: Great. How much does it cost?
RECEPTIONIST: Ultrasonic cleaning is three pounds per record.
CUSTOMER: Perfect. I’ll book a drop-off slot then.
RECEPTIONIST: Great. Tell me which morning suits you and I’ll reserve a time. We open early, so you can come in before work if that’s easier.