Complete the form below. Write ONE WORD ONLY for each answer.
City Auto Care Customer Bookings Team A [1] ________ pack is given on the first day. The staff [2] ________ portal is used for rotas and messages. [3] ________ pay is available for evening shifts. A high level of [4] ________ is essential. Confidence using [5] ________ systems is required.
Complete the table below Write ONE WORD AND OR A NUMBER for each answer
Branch
Role
Main tasks
Pay and timetable
[6] ________ Avenue
Bookings assistant
confirming [7] ________ slots and sending reminders
starting pay [8] £ ________ per hour and starts at 6.45 a.m.
Quay Street
Workshop junior
labelling parts and preparing [9] ________ sheets
annual salary £22,500 and one [10] ________ weekend off per month
Part 1: You will hear a conversation between a man and a woman about job vacancies.
WOMAN: City Auto Care, bookings team. How can I help? MAN: Hello. I noticed you are recruiting, and I would like to check what the jobs involve. WOMAN: Of course. Are you interested in office work, or a role in the workshop? MAN: Office work. I have done reception duties and answered calls all day. WOMAN: That fits. This team manages customer bookings, sends reminders, and answers straightforward queries. Mornings are hectic, so we need someone who can stay calm and keep things organised. MAN: That sounds fine. WOMAN: Let me explain what new staff receive. On day one you are given a starter pack with login details and a short guide to the main tasks. MAN: Right. WOMAN: You also get access to our online portal for rotas and messages, so you can check shifts and request changes there. MAN: Great. WOMAN: And if you work evening shifts there is overtime pay. It is not paid for every hour, only the late part of the shift, but it makes a difference over the month. MAN: Good to know. WOMAN: As for what we need, accuracy is crucial. If the details go in wrong, the workshop timetable falls apart and customers complain. MAN: Yes, I understand. WOMAN: You should also be comfortable using booking systems. We train you on our software, but you will be on a screen most of the day. MAN: That is fine. Which branch is hiring? WOMAN: The first vacancy is at Branwell Avenue. MAN: Sorry, could you spell that? WOMAN: Yes. B R A N W E L L. It is our busiest site. MAN: And what is the position there? WOMAN: Bookings assistant. You confirm appointment slots, send reminders, and rearrange times if something changes. MAN: What is the hourly pay? WOMAN: The starting rate is eleven pounds twenty per hour. The early shift begins at six forty-five in the morning, because calls start as soon as we open. MAN: Early, but I can do it. WOMAN: There is also a workshop junior post at Quay Street. MAN: What would I do in that role? WOMAN: Mostly labelling parts and preparing inventory sheets, so the mechanics can find items quickly. MAN: Are the hours different? WOMAN: Similar overall, but you do get one Saturday weekend off each month. MAN: Could I apply for both roles? WOMAN: Yes. If you give me your email address, I will send the forms.
