Specific clothing requests: professional 4 ………………..
Material to avoid: 5 ………………..
Initial trial period: 6 ……………….. months
Shipping and Care:
Return boxes to the nearest 7 ………………..
Garments are sanitized using 8 ………………..
First delivery includes a complimentary 9 ………………..
Contact:
Phone number: 10 ………………..
Keys
1 Dawson
2 Maple
3 Gold
4 jacket(s)
5 leather
6 6 / six
7 pharmacy
8 steam
9 bag
10 0778119
Transcript
Part 1: You will hear a telephone conversation between a customer and a representative about a sustainable fashion subscription.
ARTHUR: Hello, Eco-Wear Subscriptions, Arthur speaking. How can I help you?
CHLOE: Hi. I’m interested in starting a sustainable fashion subscription, and I’d like to sign up over the phone.
ARTHUR: I can help with that. First, could I take your full name, please?
CHLOE: Yes, my first name is Chloe. And my surname is Dawson.
ARTHUR: Is that D-A-W-S-O-N?
CHLOE: Exactly.
ARTHUR: Great. And where would you like the boxes delivered, Chloe?
CHLOE: I’ve just moved recently. The new address is 114 Maple Avenue.
ARTHUR: Let me type that in. 114 Maple Avenue. Got it. Now, we have a few membership levels. Which were you thinking of?
CHLOE: I read about them online. The standard looks okay, but I think I’ll go with the Gold package because I actually need more outfits for my job.
ARTHUR: That’s a wonderful choice. Do you have specific requests for your first box? We cater to casual, athletic, or professional styles.
CHLOE: Well, I have plenty of casual clothes at home. What I really need right now are some professional jackets for my upcoming office meetings.
ARTHUR: We have some beautiful tailored jackets. Are there specific fabrics we should avoid sending you?
CHLOE: Yes, please. I prefer to avoid animal products, so please don’t send any leather.
ARTHUR: Understood. I will put a note to exclude leather from your profile. Most of our new members sign up for a full year. Would you like to do the same?
CHLOE: A year feels a bit long to start with. Let’s set it for 6 months. I can always extend it later.
ARTHUR: 6 months is fine for a trial period. Now, let me explain the return process. At the end of your rental period, you just put the items back in the original box.
CHLOE: Do I need to take it to the post office?
ARTHUR: You don’t have to. You just drop it off at the local pharmacy. We have a partnership with them, so they will handle the shipping for you.
CHLOE: Oh, that’s very convenient! What about cleaning? Do I need to wash the items before returning them?
ARTHUR: Not at all. Every garment is thoroughly treated with steam to sanitize it before it goes out to the next customer.
CHLOE: That’s reassuring. Steam is a great eco-friendly method.
ARTHUR: It certainly is. Oh, and because you’re a new member signing up today, we will include a complimentary bag in your first box.
CHLOE: Oh, thank you! A free bag is always useful.
ARTHUR: Lastly, I just need a contact number for the courier updates.
CHLOE: Sure, my mobile number is zero double seven, eight double one nine.
ARTHUR: Let me read that back. Zero double seven, eight one one nine. Perfect. I’ll send your email shortly.
