Part 1: You will hear a man calling a smart home company to book an installation.
WOMAN: Hello, NexaSmart Integrations, this is Priya. How can I help you today?
MAN: Hi Priya. My name’s Mateo. I’m calling to book an installation for some smart home devices I recently bought.
WOMAN: Great, Mateo. I can help with that. Let me open a new request form. First, could I get your address?
MAN: Sure. I live at 47 Corvo Avenue.
WOMAN: Corvo Avenue. Could you spell that street name for me, please?
MAN: Yes, it’s C-O-R-V-O. It’s off the main highway.
WOMAN: Got it, thanks. And what’s the best contact number for you?
MAN: You can reach me on my mobile. It’s 088349221. Oh, wait, I just changed my service provider. It’s actually 088349225.
WOMAN: 088349225. Excellent, I have updated that in our system. Now, moving on to the building details. Is the property a detached house or something else? We need to know for the wiring tools our team should bring.
MAN: It’s a studio. I’m on the third floor of the building.
WOMAN: Perfect. So, let’s talk about the installation. What is the main priority you want us to set up?
MAN: Well, my biggest concern right now is the automated lighting. I really want all the switches connected.
WOMAN: Okay, I’ll note down lighting as the priority. We need to set up a central hub to connect these things. Do you have a location in mind? Usually, the living room is best.
MAN: I thought about that, but my internet router is out in the garage. So the hub needs to go there to connect directly to the network.
WOMAN: The garage makes sense. I’ll add that. Did you need us to install anything outside of the standard package?
MAN: Yes, I bought some smart locks for the front door. Can your technician fit those as well?
WOMAN: Absolutely. Smart locks are a popular request. Now, let’s look at booking a date. Do you have a preferred day next week?
MAN: I work from home on Wednesday, so that could work. Actually, Monday is much better because my schedule is completely clear. Let’s do that.
WOMAN: Monday it is. And would you prefer the technician to arrive in the morning or the afternoon?
MAN: The morning would be ideal. I have to run some errands after lunch.
WOMAN: I’ll book you in for the morning session. Just for our marketing records, how did you hear about NexaSmart?
MAN: I saw an ad online, but I didn’t click on it. My cousin actually used your service last month and said you did a great job, so I decided to call.
WOMAN: That’s wonderful to hear. Finally, regarding the service fee, how would you like to settle that? Most people use a credit card.
MAN: My company is paying for this, so I need to submit an invoice. Can you send one to my email?
WOMAN: Of course. I’ll arrange for an invoice to be sent right after the job is done.
