Part 1: Seasonal Vaccination Booking

Questions 1–10

Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.

Vaccination details from clinic

Patient
Patient number: [1] ____________________
Surname: [2] ____________________
Age: [3] ____________________

Appointment
Vaccine requested: [4] ____________________
Allergy (essential to record): [5] ____________________
Appointment day: [6] ____________________
Time: [7] ____________________ a.m.
Location: [8] ____________________ Street Clinic

Other information
Bring: [9] ____________________ card
Fee for adults: [10] £ ____________________

Keys

1 N8421
2 Haldane
3 41
4 flu
5 latex
6 Thursday
7 9:20
8 Birkham
9 ID
10 18

Transcript

Part 1: You will hear a conversation between a receptionist and a caller who wants to book a seasonal vaccination.

RECEPTIONIST: Good morning, Brayford Crescent Health Centre. This is Nina speaking. How can I help you today?

CALLER: Hi, I’d like to book a seasonal vaccination, please. I’m calling because I saw a notice about it and I’d like to make an appointment.

RECEPTIONIST: Certainly, we can help with that. Is that for the flu vaccine or for a COVID booster?

CALLER: The flu vaccine, please. I had my COVID booster earlier this year.

RECEPTIONIST: That’s fine. Before I check the available times, I’ll need to take a few details. Do you have a patient number? It’s usually a letter followed by several numbers.

CALLER: Yes, I have it here. It’s N eight four two one. So that’s N, then 8421.

RECEPTIONIST: Thank you. And could you tell me your surname?

CALLER: Haldane. That’s H A L D A N E.

RECEPTIONIST: Great, thank you. And how old are you, Mr Haldane?

CALLER: I’m forty one.

RECEPTIONIST: Before we go any further, I also need to check whether you have any allergies that we should record on the system.

CALLER: Yes, I do. I’m allergic to latex.

RECEPTIONIST: Latex, thank you for letting me know. That’s very important. Now, let’s look at the appointment options. Which day would you prefer?

CALLER: Thursday, if possible. It’s the easiest day for me.

RECEPTIONIST: Thursday is available. We have two appointments that day, one at 9:20 in the morning, and another at 10:40.

CALLER: I’ll take the 9:20 one, please.

RECEPTIONIST: No problem. The appointment will be at our Birkham Street Clinic. That’s B I R K H A M.

CALLER: OK, thank you.

RECEPTIONIST: Please remember to bring your ID card with you. If you also have a vaccination record, you can bring that as well, but it isn’t essential.

CALLER: I’ll make sure I bring my ID card.

RECEPTIONIST: Good. A few practical notes: try to wear a short sleeve top, arrive about five minutes early, and after the vaccine you may have a sore arm for a day. That’s normal. If you feel unwell, drink water and rest. Serious reactions are very rare, but contact us if anything worries you.

CALLER: All right. How much will it cost?

RECEPTIONIST: For adults, the fee is eighteen pounds.

CALLER: That’s fine.

RECEPTIONIST: I’ll confirm it now. You’re booked for Thursday at 9:20 a.m. at the Birkham Street Clinic.

CALLER: Thank you very much.

RECEPTIONIST: You’re welcome. We’ll see you then.