Transcript
Part 1: You will hear a conversation between a customer and an assistant at a photo digitising service.
Assistant: Good afternoon, MemoryBox Digitising Services. How can I help?
Customer: Hello. I’d like to have some old photographs scanned and turned into digital files.
Assistant: Certainly. Your name?
Customer: Ryan Foster.
Assistant: Thanks. Could you spell your surname for me?
Customer: F O S T E R.
Assistant: Thank you. Please place everything in an envelope with no paper clips, so nothing gets bent in transit and keep it flat.
Assistant: I’ll take some details about the materials. Let’s begin with the colour prints. How many do you have?
Customer: One hundred and twenty. They’re slightly faded, especially the colour in the lighter areas.
Assistant: So the key request is to improve the colour, is that right?
Customer: Yes, that’s the most important thing.
Assistant: Fine, I’ll note that. Now, do you also have black-and-white photos?
Customer: Yes, eighty-five of them. They’re in good condition.
Assistant: Any special instructions for those?
Customer: There are a few small marks on some. Could you remove the scratches?
Assistant: Remove small scratches. No problem.
Assistant: Next, I have forty slides listed. What condition are they in?
Customer: They’re a bit dusty, and I’d like the contrast increased if possible.
Assistant: Increase contrast, right.
Assistant: And finally, sixty negatives.
Customer: Yes, they’re quite fragile, so please handle them with care.
Assistant: Of course, we’ll handle them with care throughout.
Assistant: Now, for the file format, would you prefer JPEG or TIFF? TIFF files are larger, but they offer slightly higher quality.
Customer: JPEG is fine. I don’t need the larger files.
Assistant: Great. We’ll save everything as JPEG files, then store the whole set on a USB drive.
Customer: That’s perfect.
Assistant: As for processing time, the standard service takes ten days.
Customer: Ten calendar days?
Assistant: No, ten working days only.
Customer: That’s fine.
Assistant: If you needed them sooner, we can do an express service for an extra fifteen pounds.
Customer: No, standard is fine.
Assistant: Once the work is complete, we’ll send everything back by registered mail.
Customer: Okay.
Assistant: You’ll also receive a tracking number by email, so you can follow the delivery.
Customer: Great, that sounds good.
Assistant: We’ll include a summary of the order in the confirmation email as well. If you notice anything incorrect, please contact us within twenty-four hours.
Customer: I will. Thank you very much for your help.
Assistant: You’re welcome. Goodbye.
Customer: Goodbye.
