Part 1: Neighbourhood Food Support Scheme

Write ONE WORD AND/OR A NUMBER for each answer.

Registration details

Reference
Reference number: [1] ____________________

Household
Surname: [2] ____________________
Number of people: [3] ____________________
Preferred contact method: [4] ____________________

Collection
Collection day: [5] ____________________
Collection time: [6] ____________________ p.m.
Collection point: [7] ____________________ Community Centre
Street name: [8] ____________________ Road

Other information
Dietary need: [9] ____________________
Weekly contribution: [10] £ ____________________

Keys

1 N418
2 Whitcombe
3 3
4 email
5 Saturday
6 5:30
7 Greenford
8 Alderwick
9 halal
10 2

Transcript

Part 1: You will hear a conversation between two people about a local service.

ADVISOR: Good morning, Neighbourhood Food Support Scheme. How may I help you today?
EMERSON: Hi, I’d like to register for weekly food support, please.
ADVISOR: Of course. I’ll take a few details and then create your record in our system. Everything you share is confidential and used only to arrange your collections. If you need me to repeat anything, please let me know.
EMERSON: That’s fine, thank you.
ADVISOR: First, I’ll generate a reference number for you. Please write this down carefully, as you may need it when you contact us again. Your reference is N 418. That’s the letter N, followed by four one eight.
EMERSON: I’ve written that down.
ADVISOR: Excellent. Now, may I take your surname, please?
EMERSON: Whitcombe. W H I T C O M B E.
ADVISOR: Thank you. And how many people are in your household altogether, including yourself?
EMERSON: Three. It’s me and my two children.
ADVISOR: Right, so three in total. We ask this because it helps us prepare suitable portions for each household. Now, how would you prefer us to contact you if there are any changes by phone or by email?
EMERSON: Email, please.
ADVISOR: Noted. We’ll use email as your main contact method from now on. Collections take place every Saturday, and at the moment we offer two time slots. These are 4:30 p.m. or 5:30 p.m. Which one works better for you?
EMERSON: 5:30 suits me better.
ADVISOR: That’s fine, I’ll book you for the later time. The collection point is the Greenford Community Centre, which is located on Alderwick Road. That’s A L D E R W I C K. It is near the main bus stop and behind the public library.
EMERSON: Yes, I know that area.
ADVISOR: Good. Do you have any dietary needs we should note on your record? This helps us avoid unsuitable items.
EMERSON: Yes, Halal, please.
ADVISOR: Noted. Finally, there is a small weekly contribution to help cover bags and storage. It is two pounds each week.
EMERSON: That’s fine.
ADVISOR: Let me confirm your details. Your reference is N 418, surname Whitcombe, three people in your household, contact by email, collection every Saturday at 5:30 p.m., at Greenford Community Centre, Alderwick Road, with a Halal requirement.
EMERSON: That’s all correct.
ADVISOR: Wonderful. We look forward to seeing you this Saturday.