Property address Number and street: 27 (2) __________ Close Town: (3) __________ Postcode: (4) __________
Key-safe requirements Preferred location: beside the (5) __________ box Model required: (6) __________ duty
Access details Tenant’s name: (7) __________ Tenant’s phone number: (8) __________ Entry system: flat labelled 27 and letter (9) __________
Appointment Day: (10) __________ Time: 9.30
Keys
1 Marlowe 2 Juniper 3 Branton 4 BR4 9TN 5 meter 6 heavy 7 Sarah 8 07831 620 400 9 A 10 Thursday
Transcript
Part 1: You will hear a man calling a company to arrange a key-safe fitting at a rental property he manages.
Woman: Good morning, LockRight Services. How can I help?
Man: Hi. I’m calling to arrange a key-safe fitting at a rental flat I manage.
Woman: Certainly. Have you used our service before?
Man: No, it’s my first time.
Woman: That’s fine. I’ll take some details and book an appointment. Can I start with your name, please?
Man: Yes. It’s Kieran Marlowe.
Woman: Kieran. Could you spell your first name?
Man: Sure. K I E R A N.
Woman: Thank you. And your surname?
Man: Marlowe. M A R L O W E.
Woman: Great. Are you calling as the owner or the agent?
Man: I’m the letting agent. I manage the flat for the landlord.
Woman: Okay. What’s the address where the key-safe needs to be installed?
Man: It’s 27 Juniper Close.
Woman: Number 27, Juniper Close. And the town?
Man: Branton.
Woman: Branton. Can I take the postcode as well?
Man: Yes. BR4 9TN.
Woman: BR4 9TN. Thanks. Where would you like the key-safe placed? People often choose the door frame.
Man: I’d prefer not to put it on the door frame because it might be too obvious. There’s a brick wall near the front entrance, beside the meter box. Would that be suitable?
Woman: Beside the meter box is usually fine, as long as it’s solid brick. Is it sheltered at all?
Man: Yes. It’s under a small overhang, so it won’t get much rain.
Woman: Good. Which model would you like? We have a standard model and a heavy-duty model.
Man: Let’s go with the heavy-duty one.
Woman: Okay. Will someone be there to meet the installer?
Man: Yes. The tenant can meet them.
Woman: What’s the tenant’s name?
Man: Sarah.
Woman: And her phone number?
Man: It’s 07831 620 400.
Woman: Let me read that back. 07831 620 400.
Man: Yes, correct.
Woman: When would you like the appointment?
Man: This week, if possible.
Woman: We have Thursday morning available.
Man: Thursday morning would be best.
Woman: We can do 9.30.
Man: 9.30, please.
Woman: Any special access instructions?
Man: The main entrance is shared. There’s a buzzer panel. The flat is labelled 27A. That’s twenty-seven and the letter A.
