Questions 1 to 6 Complete the form below. Write ONE WORD AND OR A NUMBER for each answer.
EV Charger Fault Report
Caller name Martina [1] __________
Location [2] __________ Park
Charger ID [3] __________
Problem payment [4] __________
Time reported [5] __________ a.m.
Contact number [6] __________
Questions 7 to 10 Complete the table below. Write ONE WORD ONLY for each answer.
Steps to try: Step Action Details 1 restart the charger hold button for [7] __________ seconds 2 try a different connector use the [8] __________ cable 3 check screen message note the error [9] __________ 4 if still not working upload a [10] __________
Part 1: You will hear a conversation between a customer and a support agent about an EV charger problem.
Woman: ChargeLink Support. How can I help? Man: Hi. I am calling about a problem with one of your public chargers. Woman: Okay. I will log a fault report. Are you still at the charger now? Man: Yes, I am standing right next to it. Woman: Good. Can I take your name? Man: Martin Silva. Silva is S I L V A. Woman: Thanks. Is that Martin with an A at the end? Man: Yes, that is right. Woman: Where is the charger? Man: It is at Westmere Park, near the tennis courts. Woman: Westmere Park. Is it the car park by the café or the one by the playground? Man: The one by the tennis courts, closer to the main gate. Woman: And the charger ID? Man: I think it is CL171. Sorry, I read it too quickly. It is CL117. Woman: CL117. Thank you for checking. What exactly is happening? Man: There’s a payment failure and the session won’t start. Woman: Are you using a card or a phone wallet? Man: A card. I tried twice and it declined both times. Woman: Did the cable click into place when you connected it? Man: Yes, it clicked, and the screen came on. Woman: What time are you reporting this? Man: About 8 30 a.m. Sorry, it was 8 40 a.m. Woman: 8 40. And a phone number please? Man: 07731 482905. Woman: Thanks. I will also send you a link by text in a moment. Man: Okay. Woman: Before we send an engineer, can you try a few steps? Man: Yes. Woman: First, restart the charger. Hold the side button for fifteen seconds. Man: Okay. Woman: Next, try the spare cable if there is one on the hook. Man: I can see it. Woman: If it still fails after that, do not keep tapping your card, just stop and call us back. Man: All right. Woman: Then check the screen and note the error symbol. Man: Right. Woman: If it still fails, please upload a photo through the link I will text you. Man: Great, thanks.
