Transcript

Part 1: You will hear a woman talking to a builder who is going to do some building work at her house.

Morning, thanks for coming round. I’m Sally.
Morning.

So just before we get started, I’ll just make a few notes.
So we’re at 15 Hill Street.
Yes, that’s right.
Okay, great.

And then I need to write down your contact information, just for the office, you know.
So first, what’s your surname, please, Sally?
It’s Keyworth, I’ll spell that, K-E-Y-W-O-R-T-H.
And your phone number?
I’ve got that somewhere, yes 02758 46613.
That’s right.

Okay Sally, so what building work would you like to have done?
Well, let’s go into the kitchen first. So you see it’s quite dark in here.
We’ve tried having a few lights fitted but it hasn’t really made any difference, so what we’ve decided is the window is too small. We’d like a larger one.
That shouldn’t be a problem.

And is there anything else you’d like done in the kitchen?
Well, at this time of year, I mean, I shouldn’t complain really, but I wish it wasn’t so hot in here.
Is there anything you can do about that?
Air conditioning?
It’s too expensive.
How about a fan, then?
Yes, that would be perfect.
Ah, righto.

And what’s next, Sally?
Well, if we walk through into the bathroom, the thing is, when my father’s staying, he can’t use the bath, so I thought here, on the back wall, I’d like you to fit a shower.
Is that possible?
Shouldn’t be too hard. I’ll get you some brochures because there are a few ways of doing that.
Thanks. Now those tiles on the wall look new, so do you want to keep those?
Yes, the tiles are new but actually my husband doesn’t like them.
We want to change to those very small ones, but do I have to choose a colour now?
You can do that later. I’ll get some charts for you to look at.

Now the last thing, let’s walk outside. I need to show you some things outside the house.
Righto. Oh, nice garden and the fence looks in good condition.
Yes, it’s new, but the thing is the gate. It’s too low. You have to bend down to open it. We need something that’s higher.
Right, I’ll see to that.

Then the other thing is the garage here. We had a break in actually.
Ah, yeah, I can see. The door should be fine, but the lock, I’ll replace that, shall I?
Yes thanks. Then also if you step back here and look up on the roof you can see that it’s damaged.
Did that happen in the storm a couple of weeks ago?
Yes, that’s right.
I’ll get up there and take a look at that then. That might be quite a big job, but I’ll get back to you once I’ve had a look.
Okay.

I can see that your rain gutter is broken as well.
Can you fix that?
Well, I’ll need to replace it, maybe with a steel one. It’d be stronger.
No, plastic will be fine thanks, it’s cheaper.
Okay.

And that’s everything I think. Is there any other information you need?
What about a start date?
Great. Well, I’m completely booked all April, and I’ve got a job on May the 5th. That’ll be a few days, so let’s say May the 8th.
OK.

Now, what about a key in case you’re out?
We have a security code. I’ll give you that. It’s a mix of letters and numbers. The code is AG4176.
Got that.

Okay, we’ll organize some…