Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.
Boiler Safety Check
Customer details
Name: Rebecca 1 ……………………
Address: 50 Greenhill Road, Apartment 2 ……………………
Contact number: 3 ……………………
Boiler problem
making a strange 4 ……………………
heating not working properly
Boiler details
type: 5 …………………… boiler
brand and model: 6 ……………………
installed in 7 ……………………
Appointment details
date: next 8 ……………………
time: 9 …………………… am
service fee: 10 £ ……………………
Keys
1 Turner
2 3B
3 07852 441639
4 noise
5 gas
6 TX500
7 2018
8 Tuesday
9 9:30
10 75
Transcript
Part 1: You will hear a conversation between a householder and a service agent arranging a boiler safety check.
AGENT: Good morning, HomeSafe Services. Daniel speaking. How can I help?
WOMAN: Hello. I’d like to arrange a boiler safety check for my house.
AGENT: Of course. I’ll take a few details and book an engineer. What’s your full name?
WOMAN: Rebecca Turner. That is spelt T U R N E R.
AGENT: Thank you, Ms Turner. Let me just open up the customer database here. It always takes a moment to load. Right, what address is the boiler at?
WOMAN: 50 Greenhill Road, Apartment 3B.
AGENT: Thanks. That’s Greenhill, G R E E N H I L L. And could I take a contact number in case the engineer needs to reach you on the day?
WOMAN: Yes, my mobile number is 07852 441639.
AGENT: Let me confirm: 07852 441639.
WOMAN: Correct.
AGENT: Excellent. Now, what seems to be the issue with the boiler?
WOMAN: Well, the heating isn’t working properly. More importantly, it’s been making a strange noise, so I thought it was safer to have it checked immediately.
AGENT: Good idea. We recommend a safety check every year. Is it a gas boiler or an electric one?
WOMAN: It is connected to the mains, so it is definitely a gas boiler.
AGENT: Understood. Do you happen to know the brand or model? We need this for the spare parts.
WOMAN: Yes, I have the manual right here. The model is TX500.
AGENT: Great, a TX500. And finally, before we look at available times, do you know when the boiler was actually installed?
WOMAN: Let me think. We moved into the house a few years back, but the boiler was put in later. It was installed in 2018.
AGENT: Perfect. When would you like the appointment? I am checking the schedule for next week now.
WOMAN: I’m at work during the week, so a morning slot would be best. What about early next Tuesday?
AGENT: Let’s see. The engineer can be with you next Tuesday. Would you prefer an early or late morning slot?
WOMAN: Early is better. Could we say 9:30 am?
AGENT: Yes, 9:30 am is available. The engineer will check the pressure levels and clean the system.
WOMAN: How much does the visit cost?
AGENT: The standard call-out fee is 75 pounds, which includes the inspection report.
