Part 1: Bakewell Travel
SECTION 1
Questions 1-10
Complete the form below
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Bakewell Travel: Customer Booking Request Form
Example Traveling to: Dubai
Name: Sarah Carter
Contact phone number: 1…………………………………….
Best day to call: 2……………………………………………..morning
Number of people travelling: 3 ………………………………..
Date of outward journey: 4 …………………………
Day of return journey: 25 November
Purpose of trip: a 5 ………………………………..
Special requirements: one passenger can’t eat 6 …………………………………..
Market Research
Number of trips in last 12 months: six
Last country visited: 7.…………………………..
Purpose of last foreign trip: 8………………………………
Customer feedback on website: too 9 ……………………
Email address: carter.s@10………………………………..com
Key
- 07958847222
- Thursday
- 7
- 22 November
- wedding
- cheese
- India
- business
- slow
- speedtech
Transcript
Travel Agent: Hello, Bakewell Travel, how can I help?
Sarah Carter: Hello, my name’s Sarah Carter. I wonder if you could tell me about the price of plane tickets to Dubai.
Travel Agent: Our computers are down, so what I can do is take some details about you and your travel plans. Then, when everything’s okay again, I can call you back. Alright?
Sarah: Okay, then.
Travel Agent: Right, so some details first. Your name was Sarah Carter, wasn’t it?
Sarah: That’s right.
Travel Agent: And can I take a contact phone number?
Sarah: 0-7-9-5-8-8-4-7-2-2-2.
Travel Agent: Now, I’ll probably need to get back to you on this. Shall I call you back tomorrow
morning?
Sarah: Oh, I work on Wednesdays. Can you call me back on Thursday, before twelve?
Travel Agent: Fine. Okay, so Mrs Carter, how many tickets will you need?
Sarah: Three adults and four children.
Travel Agent: So, seven altogether. Are all the children under the age of 14?
Sarah: They are, yes.
Travel Agent: Which date do you wish to travel on?
Sarah: Well, we definitely need to be there for the 24th, so if we leave the UK on the 22nd, we’ll have time to recover on the 23rd.
Travel Agent: So, the 22nd of October…
Sarah: Not this month, next month — November.
Travel Agent: Right, and I assume these are return tickets.
Sarah: Yes, we want to fly back on the Tuesday.
Travel Agent: Is that the 25th or the 26th?
Sarah: It’s the 25th, so it’s going to be a short holiday. We’re going to a wedding. We’re not going for a holiday.
Travel Agent: Oh, that’s nice. Now, do any travellers have any special requirements? You know, special assistance with mobility and that sort of thing.
Sarah: Oh, er, well actually yes, my son’s allergic to cheese. It makes him really, really ill.
Travel Agent: Fine. So, as soon as I can, I’ll look into finding some tickets for you.
Travel Agent: Now I wonder if I could just ask you a couple of questions as part of our market research. Would you be happy to do that?
Sarah: Will this take long?
Travel Agent: Just a couple of minutes, that’s all.
Sarah: Okay.
Travel Agent: So, how many foreign visits have you made in the last 12 months?
Sarah: About six, I suppose.
Travel Agent: And where was your last foreign trip?
Sarah: Well, I was in Egypt in May, then most recently India.
Travel Agent: Oh, nice.
Sarah: Yes, I’m off for some IT training in Bangalore next month, actually.
Travel Agent: And was that a vacation?
Sarah: I’d love to go back there for a holiday, but it was for business this time.
Travel Agent: And I presume you use the internet.
Sarah: I do, yes.
Travel Agent: And so you’ve seen our website.
Sarah: Yes, I had a look this morning, actually.
Travel Agent: Well, we had it redesigned a month ago and we’re keen to get feedback on how our customers find it, so…
Sarah: Oh, right, uh, okay, well, I have to say I found it terribly slow, so I just gave up and thought I’d give you a call.
Travel Agent: Oh, well, I’m sorry to hear that, but yes, it does happen sometimes. Um, will it be okay for us to email you with any promotional offers?
Sarah: I suppose so.
Travel Agent: Well, okay, my address is carter.s at speedtech.com.
Travel Agent: Is that S-P-W-E-D-T-E-C-H?
Sarah: Yes.
Travel Agent: That’s great, and can I ask how you found out about Bakewell Travel?
