Part 1: Assistive Tech Survey

Questions 1–10

Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.

Glasses repair

Customer name: Omar Nouri

Problem
Part damaged: left [1] ____________________
Frame material: [2] ____________________
Colour: [3] ____________________

Booking
Day to bring glasses: [4] ____________________
Time: [5] ____________________
Street name: [6] ____________________

Cost and time
Repair time: [7] ____________________ days
Basic fee: [8] £ ____________________

Contact and reference
Preferred update method: [9] ____________________
Repair number: [10] ____________________

Keys

1 arm
2 plastic
3 red
4 Friday
5 morning
6 King
7 2
8 15
9 text
10 RM3184

Transcript

Part 1: You will hear a conversation between a customer and a receptionist at an optician’s about repairing glasses.

Staff: Good morning, Oakmint Optics. This is Leena speaking. How can I help?
Customer: Hi, I need to get my glasses repaired.
Staff: Of course. Before we start, is it a quick adjustment, or is something actually broken?
Customer: Something is wrong with the frame. The left arm feels loose and it keeps slipping.
Staff: Right, the left arm is loose. We usually tighten the hinge and, if needed, replace the tiny screw. I will take a few details for the repair note. What is your surname?
Customer: Nouri. N O U R I.
Staff: Thank you. And your first name?
Customer: Omar.
Staff: Great. Can I have a contact number in case we need to reach you during the repair?
Customer: Yes, it’s 07866 419572.
Staff: Thanks. Now, do you know the frame material? Some frames are metal, some are plastic, and some are acetate.
Customer: It’s plastic.
Staff: Plastic, thanks. And the colour of the frame?
Customer: Red.
Staff: Red. When would you like to bring them in? We are open from nine in the morning.
Customer: Friday morning, if possible.
Staff: Friday morning is fine. We are on King Street, just near the pharmacy and the bus stop.
Customer: Yes, I know King Street.
Staff: Great. A standard repair like tightening an arm normally takes two days. If we need to order a part, it can take longer, but that is not common for this type of job. The basic fee is fifteen pounds, and we only charge extra if a hinge must be replaced.
Customer: That sounds fine.
Staff: Just to confirm, the arm is loose on the left side, not the right.
Customer: Yes, the left.
Staff: Do you want us to clean the frame while it is here? There is no extra cost.
Customer: Yes please.
Staff: When you arrive, tell the receptionist the repair number and we will label the case. If you cannot come on Friday, call us and we can move it to Saturday.
Customer: Okay.
Staff: If the screw is missing, we will replace it with a matching one for you.
Staff: Lastly, do you want updates by text or email?
Customer: Text, please.
Staff: No problem. I will create the booking now. Your repair number is RM 3184. Please quote that when you come in.
Customer: Great, thank you.
Staff: You’re welcome. See you Friday morning.