Part 1: Voxel Hub VR Arcade Group Booking

Questions 1 to 10

Complete the form below.

Write ONE WORD AND/OR A NUMBER for each answer.

Event Details

• Reason for booking: a 1 ……………….. party
• Total number of participants: 2 ………………..

Package Selected

• Name of the chosen bundle: the 3 ……………….. package
• Session length: 4 ……………….. minutes

Food and Beverages

• Main meal provided: a 5 ……………….. for each person
• Drinks: unlimited 6 ……………….. included

Customer Information

• Preferred day: 7 ………………..
• Booking under the name: Tobias 8 ………………..
• Email address: tobias@9 ……………….. .edu
• Initial deposit needed: $10 ………………..

Keys

1 farewell

2 14 / fourteen

3 Galaxy

4 75 / seventy-five

5 burger

6 juice

7 Monday

8 Faelen

9 campus

10 85 / eighty-five

Transcript

Part 1: You will hear a customer calling a virtual reality arcade to organize a group booking.

RECEPTIONIST: Hello, welcome to Voxel Hub VR Arcade. How can I help you today?

CUSTOMER: Hi there. I’m calling to organize a group booking for next week.

RECEPTIONIST: Great! Are you planning a birthday celebration?

CUSTOMER: Actually, no. One of our university colleagues is moving overseas for work. So, we are throwing a farewell party for him. We thought virtual reality would be a memorable experience.

RECEPTIONIST: That sounds lovely. A farewell party is a fun way to send someone off. How many people will be coming in total?

CUSTOMER: Let me think. Initially, we only had eleven people on the guest list. But three more colleagues just confirmed this morning. So, please put us down for 14.

RECEPTIONIST: Alright, 14 players. Yes, that works perfectly. Now, regarding the games, we have the Adventure package and the Galaxy package.

CUSTOMER: I was looking at your brochure. The Adventure one is nice, but I think the Galaxy package has better multiplayer games. We will definitely go with that one.

RECEPTIONIST: Excellent choice. It includes a huge variety of team-based missions. Do you know how long you want to play?

CUSTOMER: Is it possible to extend the standard one-hour session?

RECEPTIONIST: Yes. For group bookings, we usually recommend 75 minutes. That gives everyone plenty of time to get comfortable in the headsets.

CUSTOMER: Perfect. 75 minutes sounds just right. Now, does that package include any food?

RECEPTIONIST: Yes, it does. We used to offer sandwiches, but recently we changed the menu. Now, every player gets a burger as part of the deal.

CUSTOMER: Oh, a burger will be fantastic. That should definitely keep our energy levels up while playing. What about drinks?

RECEPTIONIST: We have a few options at the bar, but the meal comes with unlimited juice for everyone in the group. It keeps everyone refreshed after the intense VR sessions.

CUSTOMER: Excellent. Now, about the schedule. I’d like to book this for a Monday, if possible. It’s a bit quieter then.

RECEPTIONIST: A Monday is completely fine. Could I just get your personal details to secure the slot?

CUSTOMER: Sure. My first name is Tobias.

RECEPTIONIST: And your surname, Tobias?

CUSTOMER: It’s Faelen. Let me spell that out. It’s F-A-E-L-E-N.

RECEPTIONIST: F-A-E-L-E-N. Got it. And I will also need an email address for the confirmation forms.

CUSTOMER: You can use my university address. It’s tobias at campus dot edu.

RECEPTIONIST: tobias at campus dot edu. Okay, the last thing we need is a small advance payment.

CUSTOMER: No problem. How much is the deposit?

RECEPTIONIST: The standard fee is normally ninety-five dollars, but wait… since you are booking early in the week, it’s actually 85 dollars.

CUSTOMER: Great. I will pay that 85 dollars online right now. Thanks!