How heard about company: advert on the 10 ……………………
Keys
1 Kearney
2 Bramble
3 basement
4 roof
5 cough
6 air
7 14th / 14
8 9.30
9 07954 823 199 / 07954823199
10 radio
Transcript
Part 1: You will hear a telephone conversation between a customer and an agent at an environmental services company.
AGENT: Good morning, Clear Air Environmental Services. How can I help?
MAN: Hi. I need to book a mould inspection for my property. I’ve noticed some damp patches recently.
AGENT: I can certainly help you with that. Can I start by taking your full name, please?
MAN: Yes, it’s Jared Kearney. That’s spelled K-E-A-R-N-E-Y.
AGENT: Thank you, Jared. Now, could you tell me the exact address of the property we’ll be inspecting?
MAN: Of course. It’s 42 Bramble Road, in the West End.
AGENT: Got it. Now, which part of the house is most affected by the mould?
MAN: Well, I initially saw some spots in the bathroom, but the worst of it is actually down in the basement. So I’d like the inspector to focus there.
AGENT: Understood. Do you have any idea what might be causing the dampness?
MAN: I had a plumber check the pipes recently, and they were fine, but he noticed a crack in the roof that’s letting rain in. I’m pretty sure that’s the culprit.
AGENT: That’s very common, unfortunately. Have you experienced any health issues since noticing the mould?
MAN: My wife has been okay, but I’ve developed a persistent cough over the last few weeks.
AGENT: I’m sorry to hear that. We offer a few different testing options. We can take surface swabs, or we can conduct air testing to check for invisible spores.
MAN: Since I’m breathing it in, I think air testing would be the most appropriate choice. Let’s go with that.
AGENT: Perfect. Let’s look at availability. When suits you best next week?
MAN: I’m taking time off on Tuesday the 14th, so that would be ideal.
AGENT: Tuesday the 14th works. Would you prefer a morning or afternoon appointment? Our first slot is at 8 am.
MAN: 8 am is a bit early for us. Could we do 9.30 instead?
AGENT: 9.30 is booked. Can I just grab a contact number so the inspector can call you?
MAN: Sure, my mobile is 07954 823 104. Wait, sorry, I just changed my number. It’s actually 07954 823 199.
AGENT: Great, thanks. Finally, how did you find out about our services?
MAN: I was driving home and heard your advert on the radio, so I decided to give you a ring.
AGENT: Excellent. Well, that’s all booked in for you, Jared. The inspector will see you next Tuesday.
MAN: Brilliant. Thanks very much for your help. Bye.
