Part 1: Compost Pickup Arrangement

Questions 1–10

Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.

Compost Collection Service: New Registration

Customer details
• Name: Priya Patel
• Address: Flat 6, [1] ______________ Street, Westbridge
• Building number: [2] ______________

Collection arrangements
• Regular pickup day: [3] ______________
• Put container out after: [4] ______________ a.m.
• Kitchen caddy size: [5] ______________ litres
• Starter pack includes compostable: [6] ______________

What can go in the compost
• Food scraps (e.g. vegetable peelings)
• Also acceptable: [7] ______________

Start and support
• Service begins in: [8] ______________
• Missed collections must be reported within: [9] ______________ hours
• Placement note: leave the caddy by the: [10] ______________

Keys

1 Willow
2 47
3 Monday
4 6
5 20
6 liners
7 eggshells
8 May
9 24
10 gate

Transcript

Part 1: You will hear a council call about compost collection.

AGENT: Good morning, Westbridge Council Waste Services. How can I help today?
CUSTOMER: Hi. I’d like to sign up for the compost pickup service, please.
AGENT: Certainly. I can set up a new registration for you. May I take your name first?
CUSTOMER: It’s Priya Patel.
AGENT: Thank you, Ms Patel. And what’s the address for the property you’d like the collections at?
CUSTOMER: Flat 6, 47 Willow Street, Westbridge.
AGENT: Let me check I’ve got that right: Flat 6, on Willow Street in Westbridge. Is the street name Willow Street, correct?
CUSTOMER: Yes, that’s right.
AGENT: And the building number is forty-seven?
CUSTOMER: Yes.
AGENT: Great. Collections in your area run once a week, and the standard day for compost is Monday.
CUSTOMER: Monday works for me.
AGENT: Perfect. You’ll receive a small kitchen caddy for the food waste. Please remember to put it outside after six a.m., not the night before, so animals don’t get into it.
CUSTOMER: OK, after six in the morning.
AGENT: That’s right. The caddy we provide is twenty litres, so it should be manageable indoors.
CUSTOMER: That should be fine.
AGENT: We also include a starter pack of compostable liners. They make it easier to keep the caddy clean.
CUSTOMER: Perfect, thanks.
AGENT: Just to confirm what can go in the compost: fruit and vegetable scraps are fine, along with tea bags and coffee grounds. Eggshells are fine too.
CUSTOMER: Great, I was going to ask about eggshells, actually.
AGENT: No problem. Now, when would you like the service to start? The earliest start date we can offer at the moment is from May.
CUSTOMER: May is fine.
AGENT: Lovely. If a collection is ever missed, please report it within twenty-four hours so we can send a return crew.
CUSTOMER: Got it, within twenty-four hours.
AGENT: One last thing: where should the caddy be left for pickup on Mondays?
CUSTOMER: Our front steps are quite narrow.
AGENT: In that case, it’s best to leave it by the gate, where the driver can see it easily and access it safely.
CUSTOMER: OK, by the gate. Thanks for your help.
AGENT: You’re welcome. I’ll process the registration now and the kit will be delivered before your first collection. Remember: out after 6 a.m., and report missed pickup within 24 hours. Goodbye, and take care.