21 What did Maya find most surprising when reviewing accident reports? A Most injuries happened at the end of the day. B Minor incidents were often not recorded. C New staff were responsible for most accidents.
22 What point does Tom make about safety posters? A They are ignored if there are too many. B They must include legal references. C They should be replaced every week.
23 In relation to online training, both Maya and Tom are concerned about A the cost of updating modules. B people clicking through without learning. C poor internet access in the building.
24 What do they agree about the final guidance document? A It should be written in a friendly tone. B It must be no longer than four pages. C It should focus only on new hazards.
Questions 25–30
Who is going to do each task? Write the correct letter, A, B or C, next to Questions 25–30.
People A Maya B Tom C both Maya and Tom
Tasks 25 checking the guidance against current regulations ______ 26 writing the section on personal protective equipment ______ 27 producing a one-page checklist for supervisors ______ 28 collecting feedback from night-shift staff ______ 29 drafting the emergency evacuation page ______ 30 designing the layout and headings ______
Keys
21 B 22 A 23 B 24 A 25 A 26 B 27 C 28 B 29 A 30 B
Transcripts
Part 3: You will hear two people discussing the preparation of safety guidance for a workplace.
MAYA: OK, Tom, before we start drafting the safety guidance, let’s summarise what we’ve found and decide what to include. TOM: Sure. I’ll be honest, I’ve only skimmed the accident folder so far. I know the main categories, but not the detail. MAYA: Same here at first, but I did a deeper read of last year’s incident reports. What shocked me was how many small cuts and slips never made it into the log. People treated themselves and carried on, so the official record looks cleaner than reality. TOM: That’s worrying, because those “small” incidents show patterns. If we don’t capture them, we miss early warnings. We should spell out reporting clearly, and explain why it matters. MAYA: Agreed. We can add a short box saying “report everything”, even if it seems minor, because it helps prevent bigger accidents later. MAYA: We could give an example, like reporting a near-miss when someone trips over a cable, even if they don’t fall. TOM: Yes, and we can remind them where the incident book is kept, and who to tell if the supervisor isn’t around. That makes it practical, not just a rule. MAYA: And it supports data we need. TOM: Now, about communication. The manager wants more safety posters, but I’m not convinced. MAYA: Me neither. Posters can help, but only if they stand out. TOM: Exactly. If you plaster walls with them, people stop seeing them. One or two well-placed notices do more than twenty repeated warnings. MAYA: Right, so we’ll recommend fewer, targeted posters, placed near the actual risk points. TOM: What about the online training modules? The company likes them because they’re cheap and easy to monitor. MAYA: I know, but the completion rates are misleading. People can just click “next” until they reach the quiz. TOM: Exactly. They finish in ten minutes and remember nothing. That’s our biggest problem with online training. MAYA: So we’ll suggest short face-to-face refreshers, maybe at shift handover, to reinforce key rules and let people ask questions. TOM: Good. Now, the guidance document itself. Do we keep it formal? MAYA: I think it needs to be approachable. If it reads like a legal contract, no one will use it. TOM: Yes, a friendly tone, but still precise. We can put legal wording in an appendix if needed, and keep the main pages practical. MAYA: Good idea. Also, we should use clear headings so staff can find what they need quickly. TOM: Agreed. Let’s split the tasks. First, checking the guidance against the latest regulations. MAYA: I can do that. I’ve got access to updated industry standards through my course, so I can cross-check requirements. TOM: Great. Next, PPE. There were complaints about inconsistent glove use. MAYA: Yes, and some teams seem to follow different habits. TOM: I’ll write the personal protective equipment section. I’ll include examples for different jobs, so it’s not vague. MAYA: We also need something practical for supervisors. TOM: A one-page checklist? MAYA: Yes. Let’s both work on that so it matches the full guidance. TOM: Agreed, we can draft it together and keep it to one side of A4. MAYA: We’re missing the night shift perspective, though. TOM: I can collect feedback from them. I’m covering late shifts this week, so I’ll ask directly and note what they say. MAYA: And the emergency evacuation page? TOM: Hmm, you did the fire drill briefing last term. MAYA: True, I’ll draft the evacuation page, including assembly points and who to contact. TOM: Finally, layout and headings. MAYA: That’s more your thing. TOM: OK, I’ll design the layout and make sure the headings are consistent.
