Customer details Name: Daniel Park Contact number: [1] __________________________ Main reason for visit: [2] __________________________
Guitar details Type of guitar: [3] __________________________ Brand: [4] __________________________ Approximate age of guitar: [5] __________________________ years
Requested setup Type of setup requested: [6] __________ Main problem noticed: buzzing on the [7] __________________________ strings Action preference: [8] __________________________ action
Service information Requested completion day: [9] __________________________ Estimated price quoted: [10] £__________________________
Keys
1 07911604388 2 gig 3 electric 4 Fender 5 6 6 full 7 thin 8 medium 9 Friday 10 45
Transcript
Part 1: You will hear a conversation between a customer and a receptionist at a music workshop about arranging a guitar setup.
RECEPTIONIST: Good morning, Bridge Street Music Workshop. How can I help? DANIEL: Hi, I’m calling to ask about getting my guitar set up. RECEPTIONIST: Of course. We do setups every day. I’ll just take a few details. What’s your name? DANIEL: Daniel Park. RECEPTIONIST: Thanks, Daniel. And a contact number in case the technician has questions? DANIEL: Sure, it’s 07911 604 388. RECEPTIONIST: Great. Now, what’s the main reason you’d like a setup today? DANIEL: I’ve got a small gig this weekend and my guitar doesn’t feel right. I want it playing comfortably again. RECEPTIONIST: Understood. Now, what type of guitar is it, electric, acoustic, or classical? DANIEL: It’s an electric. RECEPTIONIST: And the brand? DANIEL: Fender. That’s F-E-N-D-E-R. RECEPTIONIST: Okay. About how old is the guitar? DANIEL: I bought it second-hand, but I think it’s around six years old. RECEPTIONIST: Six years, fine. What kind of setup are you after, basic adjustment, full setup, or something specific like intonation? DANIEL: Probably a full setup. The main issue is there’s buzzing when I play chords, especially higher up the neck. RECEPTIONIST: Buzzing, do you notice it more on the thick strings or the thin strings? DANIEL: Mostly the thin strings, like the top two. RECEPTIONIST: Got it. And what string gauge are you using at the moment? DANIEL: I usually use tens, 10 to 46. RECEPTIONIST: Perfect. Do you prefer low action, medium, or high? DANIEL: Medium. Low action feels fast but it buzzes too much for me. RECEPTIONIST: Medium action noted. When would you need it back by? DANIEL: Ideally by Friday, if that’s possible. RECEPTIONIST: Friday is doable if you drop it in today or tomorrow morning. The full setup includes neck relief, action, intonation, and checking the nut and saddles. DANIEL: Sounds good. How much does that usually cost? RECEPTIONIST: For an electric full setup it’s typically forty-five pounds. If we find worn parts, we’ll call first. DANIEL: Great, thanks. I’ll bring it in later today. RECEPTIONIST: Lovely. Ask for Mia at the desk when you arrive.
