Reason for visit: retainer is rubbing the 1 ……………………
Retainer type: clear 2 ……………………
Patient Information
Patient name: Liam Foster
Patient number: 3 ……………………
Appointment Details
Day: 4 ……………………
Time: 5 ……………………
Location: 6 …………………… Street, next to the library
Fee: £ 7 ……………………
Advice given
Aftercare: rinse mouth with 8 …………………… water tonight
Cleaning: use cool water and mild 9 ……………………
Communication: send reminders by 10 ……………………
Keys
1 gum
2 plastic
3 RS9031
4 Tuesday
5 11:20
6 Brackenhill
7 15
8 salt
9 soap
10 text
Transcript
Part 1: You will hear a conversation between a clinic receptionist and a patient who wants a retainer adjustment.
Receptionist: Good morning, BrightSmile Orthodontics. Emma speaking. How can I help? Caller: Hi, I need an appointment to adjust my retainer. It is rubbing my gum. Receptionist: No problem. Is it a fixed retainer or a removable one? Caller: Removable. It is the clear plastic type. Receptionist: Thanks. I will take your details first. What is your full name? Caller: Liam Foster. That is L-I-A-M F-O-S-T-E-R. Receptionist: Thank you. Do you have a patient number? It usually starts with letters. Caller: Yes, it is RS 9031. R and S, then nine zero three one. Receptionist: Great. Can I take a contact phone number? Caller: Yes, it is 07455 188203. Receptionist: Thanks. Now, what is the problem with the retainer? Caller: The edge feels rough and it is rubbing my gum. It is not broken, just sharp. Receptionist: Okay. That sounds like a simple polish. We can usually do that quickly. When would you like to come in? Caller: This week, if possible. Receptionist: We have Tuesday at 11:20, or Thursday at 4:10. Caller: Tuesday at 11:20, please. Receptionist: Fine. The clinic is on Brackenhill Street, next to the library. Brackenhill is B-R-A-C-K-E-N-H-I-L-L. Caller: Okay. Receptionist: There is a small fee for the adjustment. It is £15. If we find a crack, we will tell you before doing anything else. Caller: Right. Receptionist: After the adjustment, rinse your mouth with salt water that evening, just once. Also avoid very hot drinks for a few hours. If the gum is still sore after two days, please call us. Caller: Alright. Receptionist: Also, please bring your retainer case with you, if you have one. Caller: No problem, I will. Receptionist: I also want to check how you clean the retainer. Some people use toothpaste, but it can scratch the plastic. It is better to use mild soap and cool water. Caller: I have been using toothpaste, actually. I will change that. Receptionist: Good. Finally, would you like reminders by text or email? Caller: Text, please. Receptionist: Okay. I will send confirmation now. See you Tuesday.
