Questions 21–24 Choose the correct letter, A, B or C.
21 Hana thinks the museum chose them because they A can manage the technical side of the trial. B have worked in the museum before. C can translate the guide into two languages.
22 Leo suggests the first version of the audio guide should be A detailed and academic. B short, with the option to add more later. C recorded by professional actors.
23 What do they decide about background music? A They will use it in every room. B They will only use it in the introduction. C They will avoid it completely.
24 They decide to collect most visitor feedback through A an online link after the visit. B short interviews at the exit. C a written diary during the visit.
Questions 25–28 What issue do they need to solve for each part of the trial? Choose FOUR answers from the box and write the correct letter, A–F, next to Questions 25–28.
Issues A unclear directions between exhibits B poor mobile signal C too much echo in the room D visitors moving too quickly E problems with device hygiene F confusing numbering system
Parts of the trial 25 entrance briefing __________ 26 sculpture gallery __________ 27 basement exhibition __________ 28 loan devices __________
Questions 29–30 Choose the correct letter, A, B or C.
29 Why does Leo want two different track lengths? A To suit visitors who prefer different levels of detail. B To reduce the total amount of recording time. C To make the guide easier to advertise online.
30 They agree that the report should focus on A practical improvements for the next version. B the museum’s history and collections. C the number of visitors per day.
Keys
21 A
22 B
23 B
24 B
25 A
26 C
27 B
28 E
29 A
30 A
Transcripts
Part 3 You will hear two students, Hana and Leo, discussing a trial of an audio guide for a local museum.
Hana: The museum confirmed they want us to run the audio guide trial next month. Leo: Great. That gives us some time to prepare properly. Did they say why they picked us? Hana: Not directly, but I think it is because we can manage the technical side. You can edit audio and I can organise the interface. Leo: Yes, that makes sense. Between us, we cover most of the skills they need.
Hana: So we should think carefully about the first version. It needs to be simple. Leo: Right. If it is too complicated, visitors might lose interest.
Hana: Short tracks are better for a trial. We can always add more detail later. Leo: I was going to suggest we include more detail from the start. Hana: For testing, short is safer. We can see what people actually respond to. Leo: Fair point. It is easier to build up than cut things back.
Leo: How long do you think each track should be then? Hana: About three minutes. Not five. Three is enough for the trial stage. Leo: Okay. That sounds reasonable for most visitors.
Leo: What about background music? Hana: I would rather avoid it during the exhibits. It could distract people from the objects. Leo: I still think a small amount of music can help set the mood. Hana: Maybe, but it would not suit every room. Leo: True. In that case, we could use music only at the start. Hana: Yes, just in the introduction would be fine.
Leo: We should also decide how to collect feedback. Hana: An online link is easy, but people often forget to use it. Leo: What about comment cards? Hana: Cards get missed or left blank. I would rather talk to people directly. Leo: So short interviews at the exit? Hana: Yes. That should give us clearer answers. Leo: Agreed.
Hana: Let us think about the different parts of the trial. Leo: Yes. Each area will have its own challenges.
Hana: At the entrance briefing, we need to give very clear directions between exhibits. Leo: Otherwise visitors could wander or miss sections. Hana: Exactly. Unclear directions are the main risk there.
Leo: The sculpture gallery is different. Hana: Yes. The sound echoes a lot in that room. Leo: Too much echo could make the audio hard to follow. Hana: We should test pacing and volume carefully there.
Hana: The basement exhibition has another issue. I thought the signal was fine. Leo: I tested it last week. The mobile signal is actually very weak down there. Hana: Right. Then we will need offline files for that section. Leo: Definitely. Otherwise the guide will not work properly.
Hana: We are also planning to use loan devices. Leo: Yes, and that means we need to think about hygiene. Hana: Wipes would help, and clear instructions. Leo: Maybe a sign reminding visitors to return the devices to the desk. Hana: Good idea.
Leo: I have one more suggestion. Hana: Go on. Leo: I think we should offer two track lengths. A short version and a longer one. Hana: Why two? Leo: Some visitors want quick highlights, while others want more detail. Hana: That makes sense. It would suit different types of visitors.
Leo: Finally, we should think about the report. Hana: Yes. The museum will want clear outcomes. Leo: We should focus on practical improvements for the next version. Hana: Exactly. That is what will be most useful for them.
