Part 1: You will hear a man enquiring about drone repairs.
WOMAN: Skyline Drone Workshop, good morning. MAN: Hi. I’m calling about a repair for a small camera drone. WOMAN: Sure. What’s the problem? MAN: It clipped a tree branch and now the camera keeps wobbling. It still powers on, but the stabiliser jitters. WOMAN: That sounds like the gimbal, but we’ll need to run a diagnostic to confirm. Would you like to bring it in or post it? MAN: Bring it in, please. I’m only in town for a few days. Where are you? WOMAN: We’re on Rowland Street, just behind the tram stop. MAN: Could you spell Rowland? WOMAN: Yes. R O W L A N D. MAN: Thanks. Do you charge for checking it? WOMAN: The diagnostic is free if you go ahead with the repair. If you decide not to proceed, there’s a bench fee of eighteen pounds. MAN: Eighteen, right. I’m in a rush because I’m filming a charity run on Saturday. Is there a faster option? WOMAN: Yes, we offer a priority service. It moves your job to the front of the queue. MAN: Is that extra? WOMAN: Fifteen pounds extra. That’s for priority, not the diagnostic. MAN: OK. When should I come in? WOMAN: Thursday morning is ideal. Fridays are our busiest day. MAN: Thursday morning works. Do I need to bring anything besides the drone? WOMAN: Please bring the battery and the controller so we can test it properly. MAN: Will do. WOMAN: Also, check the firmware version in your app. If it’s out of date, stabilisation can behave oddly. MAN: I’ll check that today. Do you use third party parts? WOMAN: We use genuine parts where possible. If your model is too old for new stock, we’ll discuss alternatives first. MAN: Good. What’s the latest drop off time? WOMAN: Last intake is four fifteen because we need time to log items. MAN: Four fifteen. Any discounts? WOMAN: If you book online, you get twenty per cent off labour on weekdays, and Thursday counts. MAN: Great. And after the repair, do you test it? WOMAN: Yes, we do an indoor hover test in the test bay. There’s a viewing window, so you can watch from the hangar area near reception. MAN: Perfect. Thanks, see you Thursday. WOMAN: You’re welcome. Goodbye.
