Transcripts
Part 1: You will hear a customer asking a travel agent for information about some trips.
Agent: Good afternoon, Atlanta Travel Agency, may I help you?
Customer: I saw your advert in the newspaper this morning and decided to come over for more detailed information about some trips that you currently offer.
Agent: What kind of trips do you have in mind?
Customer: Well, I enjoy surfing very much and want to get tanned, but all my friends suggest either mountain climbing or biking.
Agent: We currently offer all the three types. Even though biking is the most popular type of holiday, it doesn’t work for everyone. I think you should follow your heart.
Customer: Right, what are my options for accommodation then?
Agent: For this type of holiday, you can choose to stay in a hotel or a self-catering apartment.
Customer: Can you introduce the hotel package first?
Agent: Sure, price for our hotel package is quite reasonable compared with that of your own reservation.
Customer: What does the price include?
Agent: It covers the beachside hotel and free breakfast.
Customer: Good. Does the hotel have any recreational facilities?
Agent: Oh, rest assured, the hotel is fully equipped with a pool, a nightclub and a gym. Guests can enjoy a vibrant nightlife during their stay at the hotel. Five-star ratings are common for the hotel’s satisfying service.
Customer: So how much does it cost?
Agent: Well, it was originally €360 for an adult, but we are now offering a Labour Day promotion. You can get a discount of 12.5%, so that’s €315 for now, a really good deal.
Customer: Right, what about the self-catering apartment?
Agent: Oh, that’ll be even cheaper. But you have to stay in a shared room with other guests. Each room has six bunk beds with lockers.
Customer: Okay. I think the hotel is much better. Getting a good night’s sleep is critical for a relaxing holiday. I can’t stand sharing a room with someone who snores all night long.
Agent: Can’t agree more. What about the surfing equipment rental? I don’t want to bring my own surfboard.
Agent: You can hire a surfboard by the hour, day or week, just book it in advance and it will be delivered to the hotel or even directly to the beach.
Customer: How much does it cost?
Agent: It costs 15 euros for a day, but for a week’s rental it’s just 75 euros. The surf station also provides surf lessons if you’re interested.
Customer: That’s good to know.
Agent: Before you hear the rest of the conversation, you have some time to look at questions 7 to 10.
Agent: Now, listen and answer questions 7 to 10.
Customer: Please tell me about the insurance.
Agent: Well, we mainly offer two types of insurance. The first one is basic coverage. It costs 30 euros.
Customer: What does it include?
Agent: It covers medical treatment during your trip and things like missing your flight, flight delays and cancellations, but you know extreme sports can be quite dangerous and therefore injuries during these activities are excluded.
Customer: Then how about the other one?
Agent: The second one is called Premier Cover. It is more expensive at €42.50, but we highly recommend this one for regular surfers. If you receive an injury or hurt anyone else while participating in extreme sports like surfing, you are fully covered.
Customer: I see. I think I’ll go with the Premier cover.
Agent: When your flight gets in there will be a minivan to pick you up at the airport and take you to the hotel, but you’ll have to get to London Airport yourself.
Customer: It’s alright, I’ll just take the airport shuttle.
Agent: Actually I personally suggest you take a taxi, it’s much cheaper than other types of transport including the airport shuttle.
Customer: Thanks for the tip, I think I’ll book a trip for next weekend.
Agent: Okay, how would you like to pay?
Customer: Do you accept credit cards?
Agent: Yes we do, but there will be a slight charge on that. If you pay by check, there’s no extra fee.
Customer: Great, I’ll write you a check then.
