Write no MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Post Office-Package Delivery Form
Country of destination:
USA
Package to reach destination by:
1…………………..at latest
Service selected:
2…………………..Express
Sender:
Name: Peter White
Address:3………………….
Suburb: Lakeview
Delivery to:
Name: Anna 4…………………….
Address: Apartment 228, 5…………………….
Upper 6………………
New York
Contents:
7………………….
8………………….
<
span style="font-size: 115%">Questions 9 and 10
Answer the questions below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
9 What is the total cost of sending the package?
$………………………………..
10 What is required in order to find a lost package?
………………………………….
Keys
Friday
International
14 Mountain Road
Hilman
North Building
Park Avenue
(6) books
photographs
98
(an) ID code
Transcript
You will hear a number of different recordings, and you will have to answer questions on what you hear.
There will be time for you to read the instructions and questions, and you will have a chance to check your work.
All the recordings will be played once only.
The test is in four parts.
Write all your answers in the listening question booklet.
At the end of the test, you will be given ten minutes to transfer your answers to an answer sheet.
Now turn to part one on page two of your question booklet.
Part one.
You will hear a conversation between an assistant in a post office and a customer who needs to send a package overseas.
First, you have some time to look at questions one to eight.
Now listen carefully and answer questions 1 to 8.
Hello, can I help you?
Yes, I’d like to send this package to the USA urgently, but I’m not sure what the best way of sending it is.
Well, first of all, when does it need to get there?
Well, it’s Tuesday today, it’s absolutely got to be there by Friday.
Ideally, I’d like it to be there by Thursday, but I realise that might be difficult.
Okay, well, there’s courier post, but that takes four working days, so that would be next Monday, or a slightly more expensive service called International Express, which will get there in three working days.
Okay, I’ll use that then. It’s really got to be there as quickly as possible.
Okay, can I just take some details from you for the form? First of all, what’s your name?
Peter White.
And your address?
14 Mountain Road.
And where’s that?
That’s in Lakeview. Okay.
Now who are you sending the package to?
Anna Hillman, that’s H-I-double-L-M-A-N.
And what’s the address?
Apartment 228, North Building, Upper Park Avenue.
And what city is that in?
New York.
Now, I need a description of the contents of the package, just so customs know what’s being sent.
I’m sending books.
How many are you sending? I need to give the number.
And there are six in total.
Right. And is there anything else in the package?
Yes, some photographs.
OK.
Before you hear the rest of the conversation, you have some time to look at questions 9 and 10.
Thank you.
Now listen and answer questions 9 and 10.
Now would you like to ensure the contents?
Mmm, it might be a good idea.
All right, now can we just weigh the package and I’ll tell you how much it’s going to cost. Ah, here you are. That’s heavy.
It’s just over 4 kilos, so let’s see, that’s going to be $98 altogether.
Will I be able to get a receipt with that?
Yes, of course.
Now, if the package gets lost, you should contact us as soon as possible. It’s very unusual for anything to go missing, but just in case, your receipt has an ID code on it which we will need to be able to trace the package.
Right.
So will I also need to bring in the receipt and the delivery form to you if it does get lost?
No, you can just give us a call with the ID code, okay?
Now is there anything else I can help you with?
No, that’s all, and thanks for your help.
That is the end of Part 1. You now have one minute to check your answers to Part 1.
