Part 1: Wildlife Conservation Society
SECTION 1
Question 1 – 10
Complete the form below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Wildlife Conservation Society
Application for membership
Example
Caller’s name: Michael Jones
Heard of WCS from: 1 …………………….
Address: 21 Beel Street, Leeds
Postcode: 2 …………………….
Phone number: 01173 58642
Email address: 3 mj@…………………………
Length of membership: 4 ……………………. Years
Type of membership: 5 …………………….
Fee: 6 £ …………………….
Payment details: direct debit
Name of bank: 7 …………………….
Account name: Michael Jones
Account number: 01059612
Date of first payment: 8 …………………….
Reference number: 9 …………………….
Other requests:
- extra information pack
- 10 …………………….
KEYS
1.(a) radio program
- LS14 2JW
- hennigs.co.uk
- 2/two
- joint
- 49
- The Union Bank
- 15 October
- JYZ37
- video
TRANSCRIPT
Section 1: Joining a Wildlife Conservation Society
Man: Oh, hello.
Staff: Wildlife Conservation Society, good afternoon. Can I help you?
Man: Yes, I’d like to join, please.
Staff: Oh yes, certainly. I’ll just get some details from you. Could I have your name?
Man: Michael Jones
Staff: Right. And can I ask where you heard about us? Was it in an advert?
Or did a friend tell you?
Man: Neither actually, it was a radio program. Then I just got your number from the phone book.
Staff: Oh, right. Now I need some membership details.
Man: It’s Michael Jones and the address… 21 Beale Street.
Staff: Okay. Leads?
Man: Fine.
Staff: And do you know your postcode?
Man: Yes, it’s LS14-2JW.
Staff: Okay, and do you have a daytime telephone number we can contact you on?
Man: Yes, you can call me at work. The number is 0117358642. And I can give you my office email address if you like.
Staff: That would probably be useful. Yes, please.
Man: It’s [email protected].
Staff: Is that H-E-N-N-I-N-G-S?
Man: That’s right. Thank you.
Staff: Now, I just need to ask you some questions about exactly what you want. First of all, how long do you want the membership for? We do two, three and five year memberships and we also do one for life.
Man: I think I’ll just get the minimum length this time round.
Staff: And then the type of membership. We do single, joint or family, which covers up to four children.
Man: Well, we haven’t got any children, but I think I’ll get the joint one because my wife will probably want to do the activities with me.
Staff: Yes, fine. Let me see. That’ll be £49 altogether then, please. How would you like to pay? By direct debit?
Man: No problem. I just need your bank details.
Staff: Can you give me the name first?
Man: It’s the Union Bank. And now I’ve got your name, but I need your account number.
Man: 01059612
Staff: Okay, when would you like to start payment, next month on the 1st of October or…?
Man: Can you make it the fifteenth instead?
Staff: No problem. The membership will begin then too, is that alright?
Man: That’s fine.
Staff: I’ll just give you a reference number in case there’s any problem. Have you got a pen?
Man: Yes.
Staff: It’s JYZ37 and we’ll be sending you an information pack within a few days. Is there anything else?
Man: Oh yes, could you send me an additional one? I’ve got a friend who’s very interested.
Staff: Certainly no problem. I’ll make a note of that. There’s also a video we can send you if you like. There’s no charge.
Man: Yes, please. That’ll be great.
