Part 1: Job Advice

Section 1 – Questions 1–10

Questions 1-10

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Getting a job with an airline

Example Job: cabin crew attendant

Duties include giving the safety demonstration some responsibility for 1 ___________ from sales during the flight serving food Requirements must be over age 19 and at least 2 ___________ cm tall basic academic requirements: English and 3 ____________ at least one other 4 ___________ is desirable must be able to 5 _________ Training will include what to do in case of 6 ___________ during the flight awareness of different 7 __________ Application the airline is called 8 ___________ can download application form from website mention experience of: – dealing with question from supermarket customers – working in a 9 ____________ (voluntary work) Other information you don’t have to buy a 10 __________

 

Part 2: Hospitality Conference

Section 2 – Questions 11–20

Questions 11 and 12

Choose TWO letters, A-E.

Which TWO kinds of people are the scholarships intended for?

A      people working as temporary staff

B     people with management experience

C     people straight from college

D     people with at least three years’ experience

E     people with or without qualifications

 

Questions 13 and 14

Choose TWO letters, A-E.

Which TWO things does Marie say about the hospitality industry in Scotland?

A     It mainly attracts UK tourists

B    It pays high wages

C    It is very important for the Scottish economy

D    It is highly regarded by visitors

E    It is attracting a lot of investment

 

Questions 15-20

Choose the correct letter, A, B or C.

15    Why did Marie start working at the Rock Hotel?

A     It was the only job available

B    She needed a job with flexible working hours

C    She wanted a job working with people

16    What did the scholarship application process involve?

A    giving a presentation

B   writing a report about the Rock Hotel

C   researching the role of hotel manager

17    What does Marie say about the other winners she met?

A   They were not as old as she expected

B   They were doing a variety of jobs in the hotel sector

C   Most of them had applied for scholarships before

18    Marie says that at the Florida Beach Hotel, every member of staff

A   takes part in annual customer service training sessions

B   is responsible for providing an efficient service

C   is expected to interact with visitors

19    What did Marie find out about people’s attitude to visiting Scotland?

A   Most people would be interested in visiting it

B   People knew a surprising amount about it

C   People only wanted to see a limited number of places

20    What improvement has Marie introduced at the Rock Hotel?

A   getting better feedback from customers

B   providing more information for customers

C   making contact with more customers

 

 

Part 3: Industrial Design Discuss

Section 3 – Questions 21–30

Questions 21-26

Label the diagram below.

Choose SIX answers from the box and write the correct letter, A-I, next to questions 21-26.

A       fresh air is removed      B      fresh air is pulled in      C      heat loss is reduced      D      rainwater is checked      E      rainwater is used      F      old air is removed      G     temperature is checked      H     water temperature is reduced      I       water is stored

 

Education House

 

Questions 27-30

Choose the correct letter, A, B or C.

27    What do John and Debbie think will surprise visitors to the Education House building?

A    how high the building is

B    where the main entrance is

C    what is on the outside walls

28    What is their reaction to the findings on staff productivity in the building?

A    They think the findings are predictable

B    They believe more research should be done

C    They suggest the findings are reported in the media

29    What do they think about the ‘edge space’ in the building?

A    It might be unpopular with staff

B    It is a surprising part of the design

C    It is an area for managers

30    What could be a problem for the building’s water system?

A    the reaction of the staff

B    the completion date

C    the possible health hazards

 

 

Part 4: University Open Day

Section 4 – Questions 31–40

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

Textiles with Business Studies New Development Now possible to work with the 31 _________ Faculty to widen learning opportunities Aims of course To cover three areas of textiles   -knitted – 32 __________ – woven To focus on related business operations Work placement: focus on studio work in the context of the 33 _________ Course content Year One: experimentation Visual research with 34 ________  and suggestion for its application Year Two: relating skills to the real world Optional course: 35 __________ design processes Three-or-four-year course? Students are offered 36__________ to help them make             their decision Year Three: consolidation Learning style: 37 __________ practice Students produce: – a dissertation – a portfolio – a 38 _________   Career opportunities Within textile business-e.g. stylists, retail managers Further opportunities-jobs in 39 ___________ and trend forecasting   If interested – come back tomorrow for a short 40 ___________

 

 

Keys and transcript

 

Part 1: Job Advice

 

Part 2: Hospitality Conference

 

Part 3: Industrial Design Discuss

 

Part 4: University Open Day